How To Order
We look forward to doing business with you. You may
Contact Us to place your order by email or
To place your order, please let us know your name, company, phone, billing
address, shipping address, items of interest, and preferred payment method. We
will reply with a non binding PDF quotation or "proforma" including the exact
shipping amount. If you agree, let us know and we will proceed with the order.
See below for acceptable payment terms. All NET 30 orders must be confirmed
with a Purchase Order. We are glad to help by email or phone if you have any
Prices are as listed on our
Catalog & Prices
page. Amounts shown are in US dollars.
We accept payment by cash, check, NET 30, EFT, wire transfer, and
Transaction fees and conditions are:
| Payment Type
||Additional fees and conditions
| Check prepay
| NET 30 - check
||none ( requires prior credit approval )
| Wire transfer
| Credit card via PayPal
||2.9% ( US transactions < $2000, 4.4% international )
| PayPal account
||2.9% ( US transactions > $2000, 4.4% international )
If paying by credit card, we will email a PayPal invoice containing a clickable
button which takes you to a secure PayPal server to enter your credit card
information and complete payment. For transactions <
$2000, only a credit card is required, no PayPal account
is needed. For larger PayPal transactions, you must set up a PayPal account.
For more info, see the
website, or email us with questions. We strongly recommend customers placing
large orders pay by check or EFT.
International Payment Options
All international payments must be in US dollars. We accept the payment
options as listed above. Customs and duties are the responsibility of the
customer. They are charged at delivery time by the destination country and
will not be included on "proforma" quotations. For very large orders, a Letter
of Credit may be required.
Contractors, OEMS, and all international customers must be aware our equipment
is regulated by US export law. Sales destined for unknown end users
are NOT allowed. Before any quotation or proforma will be supplied the
following must be provided:
1) Complete disclosure of the end user
2) Confirmation directly from the end user of the intended use of the product
Order requests not including 1) and 2) WILL BE IGNORED.
Shipping for small orders is usually by US Priority Mail or FedEx
Ground. All orders are shipped with delivery signature required. Other
shipping methods are available on request. Shipping charges will be
added to your invoice. We can also bill shipping directly to your FedEx
account if you prefer. Most small orders ship within one or two days.
For large orders, we appreciate a 3-6 week leadtime. We are glad to
provide shipping quotes on request.
International Order Shipment
International shipping is usually by FedEx Intl Economy. Other shipping
methods are available on request. We will quote shipping amounts when
confirming your order. Shipping charges will be added to your invoice. We can
also bill shipping directly to your FedEx account if you prefer.
All shipments are sent FCA or "Free Carrier Factory". This means ownership and
liability for all shipment contents passes to the customer once the shipment
has been accepted by the carrier. Please let us know when placing your order
if you wish to have insurance added to the shipping amount.
Prohibited Shipping Destinations
US Export law prohibits shipping products to the following countries ( or to
exporters subsequently shipping to ):
Various US states levy sales and business taxes on out of state sales in direct
violation of Federal law as determined by the US Supreme Court. We cannot ship
products to destinations in such states. Among these are:
WA (Washington State)
Shipments within NV (Nevada) will have the destination sales tax added
to the invoice.
We reserve the right to add prohibited destinations and states at any
We are direct marketers and offer our products at low prices so all customers
benefit. We do not offer special discounts to educational institutions,
dealers, reps, contractors, or OEMs. Customers purchasing more than qty 20 of
any product in a single order will receive a 5% quantity discount.
We keep all catalog items in stock. If we are temporarily out of an item, we
will let you know at the time of your order placement. If the backorder is
acceptable, we will ship as soon as possible.
All sales are final 30 days from sale. No returns will be accepted
after 30 days. Products returned within the 30 day grace period must
be in resaleable condition and will be subject to a 20% restocking fee. Email
or call for a return authorization number before making any return
Customers are responsible for determining suitability for a particular
application BEFORE ORDERING by reviewing the hardware and
software specifications as covered on this web site. You may also email for
technical support with questions.
We warranty our hardware products will be free from defects in workmanship and
materials for one year from the date of original purchase. All software
products are sold as is. If a hardware product proves to be defective, we will
repair or replace it (at our discretion) at no cost for labor or parts.
However, the customer is responsible for all shipping costs to and from the SR
factory. Please call or email for a return authorization number before
shipping. Products modified by the customer or damaged by improper use are not
There are no additional expressed or implied warranties. SR products are only
guaranteed to meet the performance specs as specified on our data sheets. Any
uses beyond the scope of SR specifications are not covered by the one year
warranty extended. SR shall not be liable for any injury, loss or damage,
either direct or consequential, arising out of the use of or the inability to
use the product. Products sold by SR are not for use in human implantable
devices or life support systems. We reserve the right to refuse any order for