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How To Order

How To Order
We look forward to doing business with you. You may Contact Us to place your order by email or phone message.

To place your order, please let us know your name, company, phone, billing address, shipping address, items of interest, and preferred payment method. We will reply with a non binding PDF quotation or "proforma" including the exact shipping amount. If you agree, let us know and we will proceed with the order. See below for acceptable payment terms. All NET 30 orders must be confirmed with a Purchase Order. We are glad to help by email if you have any questions.

Prices are as listed on our Catalog & Prices page. Amounts shown are in US dollars.

Payment Options
We accept payment by cash, check, NET 30, EFT, wire transfer, and credit cards.
Transaction fees and conditions are:

    Payment Type Additional fees and conditions
    Cash none
    Check prepay none
    NET 30 - check none ( requires prior credit approval )
    EFT none
    Wire transfer $45
    Credit card via PayPal 3.49% + $0.49 ( US transactions < $2000, 4.99% + $0.49 international )
    PayPal account 3.49% + $0.49 ( US transactions > $2000, 4.99% + $0.49 international )

If paying by credit card, we will email a PayPal invoice containing a clickable button which takes you to a secure PayPal server to enter your credit card information and complete payment. For transactions < $2000, only a credit card is required, no PayPal account is needed. For larger PayPal transactions, you must set up a PayPal account. For more info, see the PayPal website, or email us with questions. We strongly recommend customers placing large orders pay by check or EFT.

International Payment Options
All international payments must be in US dollars. We accept the payment options as listed above. Customs and duties are the responsibility of the customer. They are charged at delivery time by the destination country and will not be included on "proforma" quotations. For very large orders, a Letter of Credit may be required.

Export requirements
Contractors, OEMS, and all international customers must be aware our equipment is regulated by US export law. Sales destined for unknown end users are NOT allowed. Before any quotation or proforma will be supplied the following must be provided:

  1) Complete disclosure of the end user
  2) Confirmation directly from the end user of the intended use of the product

Order requests not including 1) and 2) WILL BE IGNORED.

Order Shipment
Shipping for small orders is usually by FedEx or US Priority Mail. All orders are shipped with delivery signature required. Other shipping methods are available on request. Shipping charges will be added to your invoice. We can also bill shipping directly to your FedEx account if you prefer. Most small orders ship within one or two days. For large orders, we appreciate a 3-6 week leadtime. We are glad to provide shipping quotes on request.

International Order Shipment
International shipping is usually by FedEx Intl Economy. Other shipping methods are available on request. We will quote shipping amounts when confirming your order. Shipping charges will be added to your invoice. We can also bill shipping directly to your FedEx account if you prefer.

Shipment Liability
All shipments are sent FCA or "Free Carrier Factory". This means ownership and liability for all shipment contents passes to the customer once the shipment has been accepted by the carrier. Please let us know when placing your order if you wish to have insurance added to the shipping amount.

Prohibited Shipping Destinations
US Export law prohibits shipping products to the following countries ( or to exporters subsequently shipping to ):

  Afghanistan, Cuba, Iran, Iraq, North Korea, Pakistan, Sudan, Syria

Various US states levy sales and business taxes on out of state sales in direct violation of Federal law as determined by the US Supreme Court. We cannot ship products to destinations in such states. Among these are:

  WA (Washington State)

Shipments within CA (California) will have the destination sales tax added to the invoice.

We reserve the right to add prohibited destinations and states at any time.

We are direct marketers and offer our products at low prices so all customers benefit. We do not offer special discounts to educational institutions, dealers, reps, contractors, or OEMs. Customers purchasing more than qty 20 of any product in a single order will receive a 5% quantity discount.

We keep all catalog items in stock. If we are temporarily out of an item, we will let you know at the time of your order placement. If the backorder is acceptable, we will ship as soon as possible.

All sales are final 30 days from sale. No returns will be accepted after 30 days. Products returned within the 30 day grace period must be in resaleable condition and will be subject to a 20% restocking fee. Email for a return authorization number before making any return shipment.

Customers are responsible for determining suitability for a particular application BEFORE ORDERING by reviewing the hardware and software specifications as covered on this web site. You may also email with questions for technical support.

Product Warranty
We warranty our hardware products will be free from defects in workmanship and materials for one year from the date of original purchase. All software products are sold as is. If a hardware product proves to be defective, we will repair or replace it (at our discretion) at no cost for labor or parts. However, the customer is responsible for all shipping costs to and from the SR factory. Please email for a return authorization number before shipping. Products modified by the customer or damaged by improper use are not covered.

There are no additional expressed or implied warranties. SR products are only guaranteed to meet the performance specs as specified on our data sheets. Any uses beyond the scope of SR specifications are not covered by the one year warranty. SR shall not be liable for any injury, loss or damage, either direct or consequential, arising out of the use of or the inability to use the product. Products sold by SR are not for use in human implantable devices or life support systems. We reserve the right to refuse any order for any reason. Copyright © Symmetric Research