How To Order

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Orders and enquiries must be placed by email
Voice phone and online ordering are not available
The information below by must be supplied in full by email when placing your order

ALL ORDERS *DOMESTIC US * OR *INTERNATIONAL* MUST PROVIDE THE FOLLOWING INFORMATION:

1) Complete disclosure of the final end user
2) Complete disclosure of the final end user address and institution
3) Confirmation directly from the end user of the intended application of the product

This includes all contractors, OEMs, and ALL exporters. Any email not including all of 1,2,3) as part of the initial email order request WILL BE IGNORED WITH NO RESPONSE.   Item 3) is particularly critical.   A contractor, OEM, or exporter is not the final end user. Final end user means who will be using the equipment in its final installation.

US Dept of Commerce regulations, restrictions, and requirements are specific. Complete and full answers to 1,2,3) above ARE REQUIRED. We reserve the right to decline any order at our discretion. If you are suspected to be an exporter and do not disclose 1,2,3) fully in detail as part of the initial email, the order will be refused with no further consideration or reply.

Integrating the equipment into a larger system which will be subsequently reshipped to another destination DOES NOT fulfill these requirments.

All of 1,2,3) must be supplied in full. Attempts to avoid US DOC laws are not acceptable. Redirecting equipment to destinations not specified as the final destination above IS NOT acceptable.

Quotations and Proforma invoices

If your initial email fulfills the above requirements, we will supply quotations or proforma invoices on request. Please include all information pertinent to determining shipping costs. We will reply with a non binding PDF quotation or proforma including the exact shipping amount. If you agree, let us know and we will proceed with the order. See below for acceptable payment terms. All NET 30 orders must be confirmed with a formal Purchase Order from an acceptable insitution.

Prices

Prices are as listed on our Catalog & Prices page. Amounts shown are in US dollars.

Payment Options

We accept payment by cash, check, NET 30, EFT, wire transfer, and credit cards. All transactions must be in US $.  Transaction fees and conditions are:

If paying by credit card, we will email a PayPal invoice containing a clickable button which takes you to a secure PayPal server to enter your credit card information and complete payment. For transactions < $2000, only a credit card is required, no PayPal account is needed. For larger PayPal transactions, you must set up a PayPal account. For more info, see the PayPal website, or email us with questions. We strongly recommend customers placing large orders pay by check, EFT, or wire transfer.

International Payment Options

All international payments must be in US dollars. We accept the payment options as listed above. Customs and duties are the responsibility of the customer. They are charged at delivery time by the destination country and will not be included on "proforma" quotations. For very large orders, a Letter of Credit may be required.

Order Shipment

Shipping for small orders is usually by FedEx or US Priority Mail. All orders are shipped with delivery signature required. Other shipping methods are available on request. Shipping charges will be added to your invoice. We can also bill shipping directly to your FedEx account if you prefer. Most small orders ship within one or two days. For large orders, we appreciate a 3-6 week leadtime. We will provide alternate shipping quotes on request.

International Order Shipment

International shipping is usually by FedEx Intl Economy. Other shipping methods are available on request. We will quote shipping amounts when confirming your order. Shipping charges will be added to your invoice. We can also bill shipping directly to your FedEx account if you prefer.

Shipment Liability

All shipments are sent FCA or "Free Carrier Factory". This means ownership and liability for all shipment contents passes to the customer once the shipment has been accepted by the carrier. Please let us know when placing your order if you wish to have insurance added to the shipping amount.

Prohibited Shipping Destinations

US Export law prohibits shipping products to the following countries ( or to exporters subsequently shipping to ):

  Afghanistan, Cuba, Iran, Iraq, North Korea, Pakistan, Sudan, Syria

Various US states levy sales and business taxes on out of state sales and incoming shipments. We may refuse shipment to such states when destination requirements are excessive.   Among these states are: WA (Washington State).   Shipments within CA (California) will have the destination sales tax added to the invoice.

   We reserve the right to add prohibited destination countries and states at any time.

Discounts

We are direct marketers and offer our products at low prices so all customers benefit. We do not offer special discounts to educational institutions, dealers, reps, contractors, or OEMs. Customers purchasing more than qty 20 of any product in a single order will receive a 5% quantity discount.

Backorders

We keep all catalog items in stock. If we are temporarily out of an item, we will let you know at the time of your order placement. If the backorder is acceptable, we will ship as soon as possible.

Returns

All sales are final 30 days from sale. No returns will be accepted after 30 days. Products returned within the 30 day grace period must be in resaleable condition and will be subject to a 20% restocking fee. Email for a return authorization number before making any return shipment.

Customers are responsible for determining suitability for a particular application BEFORE ORDERING by reviewing the hardware and software specifications as covered on this web site. You may also email with questions for technical support.

Product Warranty

We warranty our hardware products will be free from defects in workmanship and materials for one year from the date of original purchase. All software products are sold as is. If a hardware product proves to be defective, we will repair or replace it (at our discretion) at no cost for labor or parts. However, the customer is responsible for all shipping costs to and from the SR factory. Please email for a return authorization number before shipping. Products modified by the customer or damaged by improper use are not covered.

Liability

There are no additional expressed or implied warranties. SR products are only guaranteed to meet the performance specs as specified on our data sheets. Any uses beyond the scope of SR specifications are not covered by the one year warranty. SR shall not be liable for any injury, loss or damage, either direct or consequential, arising out of the use of or the inability to use the product. Products sold by SR are not for use in human implantable devices or life support systems. We reserve the right to refuse any order for any reason.